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HomeComplaintsFour Crowns Casino - The player's withdrawal is delayed.

Four Crowns Casino - The player's withdrawal is delayed.

Closed
Our verdict

Player stopped responding

Amount: A$300

Four Crowns Casino
Safety Index:Very low

Case summary

The player's withdrawal is delayed for over a month. The complaint was rejected as the player stopped responding.

Public
Public
3 years ago

My withdrawal has been "awaiting" since 16th November. All correspondence is met with be patient. I have emailed them nearly every day since 21 business day elapsed.

Public
Public
3 years ago

Hello Dawnabe,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 4 Crowns Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you finish your verification process? Did you use any bonus to accumulate your current balance?

When was the last time the casino responded to you and what did they say?

Also please send any relevant evidence or communication with the casino to [email protected].

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Public
Public
3 years ago

Dear Dawnabe,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

Public
Public
3 years ago

I will respond tomorrow l. I work away from home with limited Wi-Fi. I am currently waiting to board my flight home.

Public
Public
3 years ago

Hello Dawnabe,

Will be waiting for your answer. Please get back to us as soon as you can.

Regards

Public
Public
3 years ago

Dear Dawnabe,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Public
Public
3 years ago

The complaint will be now rejected for the above mentioned reason.

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