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Unresolved Our verdict

No reaction policy, passive regulator

Black points: 97
Disputed amount: $2,000

Hallmark Casino - Player’s withdrawal has been delayed.

Hallmark Casino
Safety Index:Below average Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €2,000

Winfest Casino - Player’s winnings from bonus have been cancelled.

Winfest Casino
Safety Index:High Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €200

Playamo Casino - Player has been asked for additional documents to complete KYC verification.

Playamo Casino
Safety Index:Low Submitted: 11 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €2,000

WestCasino - Wife and husband have made deposits from the same bank account.

WestCasino
Safety Index:High Submitted: 11 Apr 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €447

GoodWin Casino - Player’s struggling to receive her bonus winnings.

GoodWin Casino
Safety Index:Below average Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €100

StarVegas Casino IT - Player’s enquiring about withdrawal process.

StarVegas Casino IT
Safety Index:Very high Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €100

Osiris Casino - Player’s requests for self-exclusion have been overlooked.

Osiris Casino
Safety Index:Very low Submitted: 11 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $1,600

Vegas Rush Casino - Player’s winnings from No Deposit bonus have been cancelled.

Vegas Rush Casino
Safety Index:Low Submitted: 10 Apr 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 15,000 PKR

BETWINNER Casino - Player’s requests for self-exclusion have been overlooked.

BETWINNER Casino
Safety Index:Below average Submitted: 10 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: €449

Play24Bet Casino - Player’s claiming his deposits, which were made after a request to close his account, to be refunded.

Play24Bet Casino
Safety Index:Very low Submitted: 10 Apr 2020
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