HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,228Opened1,041Unresolved4,891Resolved11,974Rejected20,322
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Vulkan Vegas Casino - The player's account got blocked.

Resolved Submitted: 02 Jan 2022
Disputed amount: ¥65,000
Safety Index:Very high
Our verdict Case closed

BetOriginal Casino - The player's winnings were capped.

Resolved Submitted: 01 Jan 2022
Disputed amount: €91
Safety Index:Low
Our verdict Player stopped responding

Solverde.pt Casino - Player complains that he didn’t win anything.

Closed Submitted: 01 Jan 2022
Disputed amount: €2,000
Safety Index:Very high
Our verdict Player stopped responding

Premier Casino - Player’s struggling to withdraw his winnings.

Closed Submitted: 01 Jan 2022
Disputed amount: €2,000
Safety Index:Very high
Our verdict Case closed

Beem Casino - Player’s attempt to self-exclude from the casino has been overlooked.

Resolved Submitted: 01 Jan 2022
Disputed amount: €600
Safety Index:Very low
Our verdict Unjustified complaint

MyStake Casino - Player has succeeded in opening an account from a restricted country.

Closed Submitted: 01 Jan 2022
Disputed amount: €1,400
Safety Index:Very high
Our verdict Case closed

Vulkan Vegas Casino - Player's winnings have been confiscated.

Resolved Submitted: 01 Jan 2022
Disputed amount: 112,413 kr
Safety Index:Very high
Our verdict Player stopped responding

Pulp Casino - Player’s attempt to close her account has been overlooked.

Closed Submitted: 01 Jan 2022
Disputed amount: £268.15
Safety Index:Very low
Our verdict Player stopped responding

CasinoJoy - Player’s struggling to complete the account verification.

Closed Submitted: 31 Dec 2021
Disputed amount: £27
Safety Index:Very low
Our verdict Player stopped responding

True Blue Casino - Player’s struggling to withdraw her winnings.

Closed Submitted: 31 Dec 2021
Disputed amount: A$600
Safety Index:Above average
Show more complaints (+10)
Showing 33,531 - 33,540 of 38,228 complaints
1...3,353 3,354 3,355...3,823
Go to pageof 3,823 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.