HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,501Opened983Unresolved5,126Resolved12,419Rejected20,973
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

MyStake Casino - Player’s struggling to complete account verification.

Closed Submitted: 03 Jun 2022
Disputed amount: €330
Safety Index 9.6 Very high
Our verdict Player stopped responding

Ruby Vegas Casino - The player's withdrawal is delayed.

Closed Submitted: 03 Jun 2022
Disputed amount: €8,000
Safety Index 6.5 Above average
Our verdict Player stopped responding

MyStake Casino - The player's unable to withdraw.

Closed Submitted: 03 Jun 2022
Disputed amount: €50
Safety Index 9.6 Very high
Our verdict Case closed

Winstoria Casino - The player's withdrawal is delayed.

Resolved Submitted: 03 Jun 2022
Disputed amount: €400
Safety Index 9.3 Very high
Our verdict Player stopped responding

MyStake Casino - The player's winnings disappeared.

Closed Submitted: 03 Jun 2022
Disputed amount: €1,200
Safety Index 9.6 Very high
Our verdict Player stopped responding

Axecasino - The player's bonus was not added.

Closed Submitted: 03 Jun 2022
Disputed amount: ??
Safety Index 6.2 Below average
Our verdict No reaction

Golden Park Casino ES - The player struggles to withdraw his winnings.

Unresolved Submitted: 03 Jun 2022
Black points: 189
Disputed amount: €1,000
Safety Index 9.1 Very high
Our verdict Case closed

Slotimo Casino - The player's withdrawal is delayed.

Resolved Submitted: 03 Jun 2022
Disputed amount: €1,005
Safety Index 1.0 Very low
Our verdict Case closed

Svenbet Casino - The player struggles to verify.

Resolved Submitted: 03 Jun 2022
Disputed amount: €3,000
Safety Index 2.2 Very low
Our verdict Player stopped responding

King Johnnie Casino - The player's bonus was added incorrectly.

Closed Submitted: 02 Jun 2022
Disputed amount: A$50,000
Safety Index 7.2 Above average
Show more complaints (+10)
Showing 33,121 - 33,130 of 39,501 complaints
1...3,312 3,313 3,314...3,951
Go to pageof 3,951 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.