HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,207Opened876Unresolved5,396Resolved12,982Rejected21,953
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

1win Casino - Player's account is blocked without response.

Closed Submitted: 30 Jan 2024
Disputed amount: 15,127,544 INR
Safety Index 8.8 High
Our verdict No reaction

BitSpinWin Casino - Player is facing withdrawal delay due to repeated verification denials.

Unresolved Submitted: 30 Jan 2024
Black points: 104
Disputed amount: $400
Safety Index 3.6 Low
Our verdict Case closed

7BitCasino - Player’s promised bonus was cancelled.

Resolved Submitted: 30 Jan 2024
Disputed amount: $9,000
Safety Index 9.1 Very high
Our verdict Case closed

RoyalSpin Casino - Player’s withdrawal has been refused.

Resolved Submitted: 30 Jan 2024
Disputed amount: 2,500 руб
Safety Index 4.0 Low
Our verdict Case closed

LightCasino - Player’s withdrawal Delayed Due To Verification.

Resolved Submitted: 30 Jan 2024
Disputed amount: $16,435 CLP
Safety Index 8.0 High
Our verdict Case closed

1win Casino - Player struggles with withdrawal and verification.

Resolved Submitted: 30 Jan 2024
Disputed amount: $50
Safety Index 8.8 High
Our verdict No reaction

GeniusWin Casino - Player's withdrawal is severely delayed.

Unresolved Submitted: 30 Jan 2024
Black points: 812
Disputed amount: €3,838
Safety Index 3.5 Low
Our verdict Other

Betreels Casino - Player's account closed and winnings confiscated by casino.

Closed Submitted: 30 Jan 2024
Disputed amount: €522
Safety Index 4.5 Low
Our verdict Player stopped responding

Gold Roll Casino - Player faces unreasonable withdrawal fees.

Closed Submitted: 30 Jan 2024
Disputed amount: €525
Safety Index 8.3 High
Our verdict Player stopped responding

Luck Casino UK - Player claims that payment has been delayed.

Closed Submitted: 30 Jan 2024
Disputed amount: £2,100
Safety Index 7.0 Above average
Show more complaints (+10)
Showing 25,361 - 25,370 of 41,207 complaints
1...2,536 2,537 2,538...4,121
Go to pageof 4,121 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.