HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,503Opened763Unresolved5,495Resolved13,121Rejected22,124
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Limitless Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 12 Aug 2024
Disputed amount: $400
Safety Index 8.5 High
Our verdict Player stopped responding

Amon Casino - Player’s account was closed, but funds were re-deposited.

Closed Submitted: 12 Aug 2024
Disputed amount: €1,370
Safety Index 7.1 Above average
Our verdict Case closed

Immerion Casino - Player’s withdrawals are delayed.

Resolved Submitted: 12 Aug 2024
Disputed amount: €700
Safety Index 8.5 High
Our verdict No reaction

Shangri La Casino - Player's account has been closed without reason.

Unresolved Submitted: 12 Aug 2024
Black points: 393
Disputed amount: €650
Safety Index 5.8 Below average
Our verdict Other

Sushi Casino - Player’s withdrawal request is delayed.

Closed Submitted: 12 Aug 2024
Disputed amount: €170
Safety Index 8.3 High
Our verdict Case closed

Betandplay Casino - Player’s account has not been closed.

Resolved Submitted: 12 Aug 2024
Disputed amount: €615
Safety Index 6.8 Above average
Our verdict Unreasonable excuse

Primebetcasino - Player's withdrawal is delayed and funds are being withheld.

Unresolved Submitted: 12 Aug 2024
Black points: 75,254
Disputed amount: $37,627
Safety Index 0.0 Very low
Our verdict Case closed

Casino Intense - Player’s account closure request is ignored.

Resolved Submitted: 12 Aug 2024
Disputed amount: ??
Safety Index 1.6 Very low
Our verdict Unjustified complaint

Shuffle Casino - Player’s account has been closed and winnings confiscated.

Closed Submitted: 12 Aug 2024
Disputed amount: Ł120
Safety Index 4.8 Low
Our verdict Case closed

N1 Casino GR - Player's account has been closed due to alleged duplication.

Resolved Submitted: 12 Aug 2024
Disputed amount: €200
Safety Index 8.8 High
Show more complaints (+10)
Showing 21,531 - 21,540 of 41,503 complaints
1...2,153 2,154 2,155...4,151
Go to pageof 4,151 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!