HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,552Opened900Unresolved5,682Resolved13,445Rejected22,525
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

ZeusWin Casino - Player’s account remains open despite self-exclusion request.

Resolved Submitted: 12 Feb 2025
Disputed amount: €1,500
Safety Index 5.3 Below average
Our verdict Case closed

Roby Casino - Player’s accounts were reopened without consent.

Resolved Submitted: 12 Feb 2025
Disputed amount: €150
Safety Index 5.7 Below average
Our verdict Unjustified complaint

Felix Spin Casino - Player’s winnings have not been credited.

Closed Submitted: 12 Feb 2025
Disputed amount: €1,100
Safety Index 7.8 Above average
Our verdict Player stopped responding

Vauhdikas Casino - Player's winnings have been confiscated.

Closed Submitted: 12 Feb 2025
Disputed amount: €23,000
Safety Index 5.5 Below average
Our verdict Case closed

Spinanga Casino - Player's withdrawal is delayed.

Resolved Submitted: 12 Feb 2025
Disputed amount: €470
Safety Index 8.2 High
Our verdict Case closed

MoonWin Casino - Player's account is closed.

Resolved Submitted: 12 Feb 2025
Disputed amount: €3,800
Safety Index 2.0 Very low
Our verdict Unjustified complaint

CryptoLeo Casino - Player faces delays in payment verification.

Closed Submitted: 12 Feb 2025
Disputed amount: C$1,000
Safety Index 8.7 High
Our verdict Player stopped responding

Slot Strike Casino - Player's account has been closed without explanation.

Closed Submitted: 12 Feb 2025
Disputed amount: £1,300
Safety Index 4.7 Low
Our verdict Case closed

Instant Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 12 Feb 2025
Disputed amount: €500
Safety Index 0.9 Very low
Our verdict Player stopped responding

Instant Casino - Player's withdrawal has been delayed.

Closed Submitted: 12 Feb 2025
Disputed amount: €3,500
Safety Index 0.9 Very low
Show more complaints (+10)
Showing 18,691 - 18,700 of 42,552 complaints
1...1,869 1,870 1,871...4,256
Go to pageof 4,256 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.