Slot Strike Casino - Player's account has been closed without explanation.

I am writing to formally express my dissatisfaction with the handling of my account, Sa*****@icloud.com. On 11 Feb, I deposited over £1400 into my account with the intention of enjoying your services. However, shortly after the deposit, my account was locked without any prior explanation, and I have not received any response from your customer support team despite multiple attempts to reach out.

As of now, my account remains inaccessible, and I have not been refunded the deposit amount. I am extremely disappointed with the lack of communication and resolution regarding this matter.

I request the following actions:

Immediate unlocking of my account, or at the very least, a clear explanation as to why it was locked.

A full refund of the £1400 I deposited into the account if the unlocking is not possible.

A prompt response to this issue with a clear timeline for resolution.

Please treat this issue with the urgency it deserves, as I have already been waiting for an unreasonably long period without any resolution. I would appreciate a response at the earliest convenience, preferably within

If this issue is not resolved in a timely manner, I will be forced to escalate this matter by reporting it to the appropriate gaming authority and taking further steps to protect my consumer rights.

I look forward to your immediate attention to this matter.

Hello alexsaaint,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Strike Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Please note that if your account is under review, which is common in any casino, it might take up to 14 days to investigate it or verify some information and basically nothing makes this process faster.

Looking forward to your answer.

Regards,

Nick

Hi,

Yes i sent though all the document when opening the account and it was verified and then i was able to make my first deposit on 10th February 2025

i last spoke with the casino on live chat yesterday and they said that they have a backlog allegedly, but have not said anything else.

Hello alexsaaint,

Can you please clarify whether you played casino games or sports betting and if you have claimed any kind of bonus?

Additionally, please forward the communication between you and the casino related to this case to [email protected] for further review.

Looking forward to hearing from you.

Regards,

Nick

Hi,

No bonuses was claimed and the win was from a legitmite bet i placed with deposited money

Thanks,

Alex S****

Hello alexsaaint,

Can you also please forward the communication between you and the casino as requested in my previous post?

Awaiting your response.

Regards,

Nick

Dear alexsaaint,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.