HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,422Opened944Unresolved5,234Resolved12,699Rejected21,545
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Newlucky Casino - Player’s withdrawals are delayed.

Closed Submitted: 12 Jan 2025
Disputed amount: €7,800
Safety Index 6.6 Above average
Our verdict Other

BetiBet Casino - Player’s withdrawal requests are being denied.

Closed Submitted: 12 Jan 2025
Disputed amount: €1,350
Safety Index 8.5 High
Our verdict Player stopped responding

LeoVegas Casino ES - Player's account has been closed mid-game.

Closed Submitted: 12 Jan 2025
Disputed amount: €4,000
Safety Index 9.8 Very high
Our verdict Unjustified complaint

1win Casino - Player’s account has been closed.

Closed Submitted: 12 Jan 2025
Disputed amount: 40,040 INR
Safety Index 8.4 High
Our verdict Case closed

Merlin Casino - Player's deposit has not been credited.

Resolved Submitted: 12 Jan 2025
Disputed amount: €150
Safety Index 7.9 Above average
Our verdict Player stopped responding

Hajper Casino - Player's balance is confiscated due to a software error.

Closed Submitted: 12 Jan 2025
Disputed amount: 87 kr
Safety Index 8.2 High
Our verdict Player stopped responding

MXWin Casino - Player is unable to withdraw funds.

Closed Submitted: 12 Jan 2025
Disputed amount: Mex$1,500
Safety Index 5.9 Below average
Our verdict Player stopped responding

500 Casino - Player reports missing credited funds and poor support.

Closed Submitted: 11 Jan 2025
Disputed amount: 300 XRP
Safety Index 8.5 High
Our verdict Case closed

Spinoli Casino - Player seeks refund after account reopening.

Resolved Submitted: 11 Jan 2025
Disputed amount: €1,000
Safety Index 5.2 Below average
Our verdict Player stopped responding

Winsane Casino - Player experiences delayed withdrawals and unfair processing.

Closed Submitted: 11 Jan 2025
Disputed amount: €9,801
Safety Index 8.8 High
Show more complaints (+10)
Showing 16,971 - 16,980 of 40,422 complaints
1...1,697 1,698 1,699...4,043
Go to pageof 4,043 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.