HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,383Opened981Unresolved5,117Resolved12,384Rejected20,901
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Sisal Casino - Player’s account has been suspended.

Unresolved Submitted: 20 Mar 2025
Black points: 139
Disputed amount: €550
Safety Index 9.6 Very high
Our verdict Player stopped responding

V.Vegas Casino - Player's withdrawal request is delayed.

Closed Submitted: 20 Mar 2025
Disputed amount: €300
Safety Index 9.8 Very high
Our verdict Case closed

Spinaro Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 20 Mar 2025
Disputed amount: €600
Safety Index 8.8 High
Our verdict Player stopped responding

RoboCat Casino - Player's access to casino website is blocked.

Closed Submitted: 19 Mar 2025
Disputed amount: A$20
Safety Index 6.4 Below average
Our verdict Player stopped responding

Afun Casino - Player's withdrawal is delayed and promotions are removed.

Closed Submitted: 19 Mar 2025
Disputed amount: Mex$20,000
Safety Index 3.0 Very low
Our verdict Player stopped responding

bet365 Casino - Player seeks compensation for casino negligence.

Closed Submitted: 19 Mar 2025
Disputed amount: C$60,000
Safety Index 9.8 Very high
Our verdict Unjustified complaint

NationalBet Casino - Player cannot close account or get support.

Closed Submitted: 19 Mar 2025
Disputed amount: £150
Safety Index 2.4 Very low
Our verdict Case closed

V.Vegas Casino - Player's withdrawal is delayed due to verification.

Resolved Submitted: 19 Mar 2025
Disputed amount: €74
Safety Index 9.8 Very high
Our verdict Case closed

LunaSlots Casino - Player's account has been restricted.

Resolved Submitted: 19 Mar 2025
Disputed amount: ??
Safety Index 7.4 Above average
Our verdict Player stopped responding

Betano Casino MX - Player's account has been closed and withdrawals are delayed.

Closed Submitted: 19 Mar 2025
Disputed amount: Mex$17,012
Safety Index 8.9 High
Show more complaints (+10)
Showing 14,351 - 14,360 of 39,383 complaints
1...1,435 1,436 1,437...3,939
Go to pageof 3,939 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.