The player from Australia felt frustrated after playing on the casino website without winning anything despite significant financial input. He believed the odds were unfair and had been disabled from the site after expressing his dissatisfaction. The Complaints Team reviewed the case but determined that the player's experience of prolonged losses did not constitute sufficient evidence of unfair behavior by the casino. As a result, the complaint was unable to be pursued further due to the absence of clear evidence indicating a technical error or breach of terms.
7BitCasino - Player feels disappointed after poor gaming experience.
Closed
Our verdict
Insufficient evidence from player
Amount: A$3,000
7BitCasino
Safety Index:Very highCase summary
Discussion
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6 months ago
Since playing on this game I have not won anything! Not even enough to cash out.
They say it is fair but I have played for so long. I have put counterless money into the games.
Have no won anything at all. They just say it is luck but I believe from my account and the funds I have put in that it isnt about luck. The ratio doesnt calculate.
They have now disabled me because i just got upset.
I feel like I should be compensated for everything.
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6 months ago
Dear garethjones121188,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at [email protected] if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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6 months ago
I understand. It feels like over the year ive put in thousands. There was one time I won enough to cash out. Rest of the time nothing.
I would of thought that would be evidence.
That's okay
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6 months ago
Thank you for your follow-up. I understand how frustrating it must feel to play for a long time without reaching satisfying results, especially when significant funds have been involved. However, unfortunate outcomes, even over an extended period, are not considered sufficient evidence of unfair behavior by the casino.
Online casino games operate on mathematical principles of chance and randomness, and even long losing streaks can occur within the expected range of results. Without clear evidence of a technical error, breach of terms, or unfair treatment, we’re unfortunately unable to pursue your complaint further.
We appreciate your understanding and wish you the best moving forward.
Best regards,
Veronika
Casino.Guru Team
