The player from Vietnam had his casino account blocked. The player confirmed the balance was returned to him by the casino and asked us to close the complaint.
Coinzino Casino - Player's account was blocked.
Amount: $3,000
Coinzino Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Coinzino Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
My account is locked for no reason. I have deposited money in coinzino to play games the first time I deposit and withdraw it still works until the 2nd time I deposit and play after I withdraw my account is locked for investigation it has been 3 days and I still have not received receive news from them
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1 year ago
Dear tirualuan,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coinzino Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did the casino inform you about why your casino account was blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with an active bonus or a promotion?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
i joined coinzino on 22/05 and the account was locked on 25/05 i played online casino to accumulate balance they sent me an email informing me that the account is locked because of suspicion of abuse i will send attached pictures
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1 year ago
Thanks for your reply. Has there been any further communication between you and the casino since the casino started the investigation?
Have you successfully completed account verification in the casino?
I'll await your reply.
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1 year ago
Dear tirualuan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
they paid me the amount after many complaints please close the case thank you
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1 year ago
Dear tirualuan,
I'm glad to hear that your issue has been resolved successfully and you received your winnings. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
