The player from Ukraine experienced issues with withdrawing money from the casino. After reviewing the situation, we determined that the casino in question appeared to be fraudulent, as it requested multiple deposits for verification and fees, which was not standard practice. We advised the player to avoid further payments and recommended reporting the incident to the authorities for further investigation.
Coinplay UA Casino - Player's withdrawal is delayed.
Black points: 1362
Amount: 28,000 ₴
Coinplay UA Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Coinplay UA Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Dear temnykolha,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide proof the website asked for repeated deposits?
- You can share screenshots here or send the information to my email at tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 weeks ago
Dear temnykolha,
We conducted a thorough review of Coinplay UA casino, we discovered several other indicators that suggest this platform is fraudulent.
Please note this seems to be a fake version of a legitimate casino based on your screenshots and description of the problem.
Legitimate online casinos will require only a single verification deposit per payment method.
Asking for additional deposits to pay for fees, higher VIP status required for a higher withdrawal limit, deposits to pay for taxes, or similar reasons is a tactic used by scam websites. I am afraid we can only advise you to stay away and not pay any more fees.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
Best regards,
Tomas
