Coinopen Casino - Player’s withdrawal hasn’t been received.

Im trying again ..

U MUST INVESTIGATE This for me

This is just as my issue in correct order....withdrawn payment proceeded.. but i still havent gotten them

- In some cases, the issue might be on the payment provider’s side. If the casino claims that the money has already been sent, but you have been waiting for it for more than 14 days (28 days in the USA), ask the casino to investigate the issue.

Dear Oddinge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Oddinge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.