Coin178 Casino - Online Casino delays player's withdrawal.

Hello,

I plazed here for some time, tried 1-2 small withdrawals to check if they will pay and all was very fast, I had few deposits lost all, first time when earn some money they dont wanna pay since Januray 31st.

in live chat support they just repeat to that make some investigation and that there is no frame-time so probably just dont wanna pay, nothing else, actually that is obvious, they didnt anything from me, didnt give any detail just to wait they will update me via mail and I already wait for around 20 days and I am pretty sure that my money is lost (1300 pending wirhdrawal and 1000 more on account). I said them many times I am here for anything that they need but they didnt ask anything.

I didnt use any bonus or something like that, they just refuse to pay,

Hello Vladan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coin178 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

Not verified, cause they didnt ask any verification, I talked to them 4-5x on chat and they just told that they are make some invetigation and wil update me via mail, but ofc mail any email never arrived. I already all expleined in post above if you read that, I told them if thet need anything I am ready to send, but they didnt ask anything from me. Not used any bonus, nothing only real money, they also dont wanna give me any detail why they dont wanna pay.

Thank you Vladan for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Vladan,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Coin178 Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hi again,

Unfortunately I am pretty sure that we only losing time with this scammers. They do not allow me enter in my account anymore. SO pretty sure that they stole me around 2600$.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal