Codere Casino MX - Player’s account is not updating and not receiving promotions.

I am reaching out to the forum because I am experiencing the following issues:

1. In the "Game Hunters" section managed by Codere, my account hasn't received updates for the past 7 months, and my points aren't increasing. The challenges that I need to complete don't progress. I have approached the casino through all available channels, and there is no solution.

2. The poor customer support.

3. I have signed up for promotions, but the casino refuses to grant them to me. These are the same promotions they sent to me, yet when I request them, they are denied.

Hello Damian296,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Codere Casino MX. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when are you unable to claim bonuses? When was the last time you spoke to the casino and what was it about?

Please note that bonuses are a good will of the casino and they may refuse to give them out at any time to any players.

Looking forward to your answer.

Regards,

Nick

I have been a user for more than a year, my account is in verified order, just a week ago I updated my data

But verified since the 2nd day of opening

I have been reporting anomalies for about 30 days and the casino responds only with an automatic msg and they send me to the chat and the chat to the email and despite proving the deposits, the promotions cannot be recovered

One more night of gaming without support and without receiving promotions, and despite playing more frequently, my status is not updated and the casino apparently has already forgotten my case

Hello Damian296,

As stated previously, bonuses are a good-will of the casino and they may refuse to give them out to any player without any reason given - this includes any VIP systems as well. If you are not satisfied with the current situation with them, I can only recommend to chose a different casino as nobody can force them to give out bonuses to anyone.

Is there anything else we could assist you with?

I have found excellent casino options on this platform, thank you very much

My previous comment is referring to the "game hunters" account which is no longer advancing at all, and I have read the T&C of the casino and it clearly says that growth is automatic just by belonging to the casino, and he stressed, the casino has discarded my case

Dear Damian296,

I'm glad to hear that your issue has been closed that way. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru