The player from Austria provided documents for verification but his account still hasn’t been verified. The player confirmed that his account was verified, therefore we marked this complaint as resolved.
Cocos Casino - Player is struggling to pass the KYC.
Amount: $720
Cocos Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Cocos Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear Matex0,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently. It can take a few days to review all your documents.
I would recommend you wait for at least one more week, and if there is still no development in your case, we will intervene. Please, keep us updated in case there is anything new.
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Hi Kristina,
no offense but these kinds of expenses are here to make the players lose their money because many of them can't stop playing and I'm pretty sure you know that.
In the last couple of months, I've recognized that casinos are getting more and more ridiculous when it comes to their so important KYC.
They got all my info and as you can see in the screenshots they verified my account.
They wrote me it will take up to 3 days to verify it (again lol) and they are also over now.
Do they need now also a urine sample of mine to verify if it's me?
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3 years ago
Awesome news, Matex0. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
