The player from Finland would like to close his casino account. Player’s complaint has been resolved successfully.
CobraSpins Casino - Player wishes to close his casino account.
Amount: ??
CobraSpins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
CobraSpins Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Dear Aleksi,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://cobraspins.com/templates/company/responsible_gaming:
„Self-Exclusion
Self- Exclusion is a more extensive way to control your activity at cobraspins.com.
Self-exclusion means that you decide to close your account for a period up to 3 months. In case you wish to Self- Exclude your account, please contact our Customer Support Team who will be happy to assist you."
https://cobraspins.com/templates/company/terms_and_conditions:
"Self exclude or Timeout - We will only reply to emails sent to support@cobraspins.com for this action and clearly mark in the subject line 'Account Closure. Any emails not stating your reason for closing eg; gambling problem will not be actioned as an urgent request. We take these requests seriously but due to the high levels of emails it may take us some time to reply. Any deposits made before the account is closed will be accepted and are non refundable."
I would recommend sending an email including all the relevant information to support@cobraspins.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. If it won’t work this time, we will intervene.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Aleksi, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
