Home Complaints CobraSpins Casino - Player is suggesting that his country should have been listed between restricted ones.

Amount: £2,000

CobraSpins Casino - Player is suggesting that his country should have been listed between restricted ones.

CobraSpins Casino
1.5/10 Very Bad reputation
Submitted: 19 Dec 2020 | Case closed : 13 Jan 2021
Our verdict

Unjustified complaint

REJECTED

Case summary

47 days ago - 13 Jan 2021

The player from United Kingdom is suggesting that his country should have been listed as restricted jurisdiction. We’ve rejected this complaint as unjustified.

Public

Dear casino guru, www.cobraspins.com have been accepting UK players despite not having a UKGC license. I contacted the casino and informed them of their error. They ignored me. I have since carried out some research into the site. They claim to be licensed in Curacao, however this has been confirmed as false by the authorities. They are unlicensed. It also appear to be supplying fake gaming software. I have written to all supiers listed on their page to confirm or negate this. The casino are not willing to discuss any complaints. I would request that you carry out a bit of investigation as I am sure you will quickly realise they are a scam.

Public

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that UKGC license is necessary only for those casinos which want to operate on UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.), they can accept UK players, they are just not protected by UKGC.

Here is an example, that could help you better understand our standpoint:

You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road.

And the same principle is applied for the UKGC license - you are working on the UK market, you need to follow the UK law. But if you come to play to unlicensed casino (by your free will and they are not targeting the UK market), you won’t be protected by UKGC.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.

I can only recommend doing a better research next time and play only in the casinos licensed by UKGC. Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela


 

Public

Thank you for your response.


However I am afraid you are wrong. The Gambling Act 2005 in the UK clearly states that it is illegal to advertise, promote or Transact with UK citizens in relation to online casinos or gambling. It does not matter if you are licensed in Curacao or unlicensed. It is against the law.


The mere fact that you feature these site on you forum is strange. They are offering fake games, claim to be licensed when they are not, yet you still technically advertise them on your site.


This sort of behaviour on your part is absurd. You have scored them 7.35 out of 10. Not bad for a casino that is unregulated, breaks the law and provides fake games. You are ultimately contributing to their criminal enterprise and for that you should be ashamed.

Public

We are a complex independent database of online casinos. We try to protect all the players from the bad casinos and recommend those good ones, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited. 

We have just added CobraSpins Casino to our database, and you couldn’t sign up through our website in this casino as it is still not published with us. I can assure you that their rating will be lower as soon as the casino will be published as the review that we do is nothing short but thorough. We don’t promote this casino. It is simply part of our database along with another 3,000+ other ones from all around the world. 

If there’s anything else, we could assist you with let us know. 


Public

Dear Robert,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Public

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.