Cobra Casino - The player struggles to withdraw his money.

Jaco received more than 10 withdrawal requests All of them were rejected The casino claims that it has something to do with a withdrawal using a method that does not exist on their website I am sending below some prints of conversations we had between them

Hello maauriantonio400,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? What payment method did you use for deposit and why don't you try to simply use a different withdrawal method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear maauriantonio400,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.