The player's account got closed after requesting a withdrawal. The complaint was rejected as the player stopped responding.
Cobra Casino - The player's account got closed.
Amount: €1,860
Cobra Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Cobra Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited €2000 in the casino
and my account fully verified!
I was told that I have to wager the €2000 3x, I did this (€6000)
Last night I requested several withdrawals because I want to withdraw my money.
3 x €500
1x 360
20 minutes ago I wanted to check if there is any news and suddenly I see that my account is deactivated!
Live chat support says my account is under investigation. And he has no information why the account is deactivated.
Why is my account suddenly under investigation when I want to pay out I need my money !!! Is this a scam?
Automatic translation:
Public
Public
2 years ago
Hello NICOLEN,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you contact the casino with this issue and if yes, what did they respond?
At first sight it looks like a standard double check of your account and game play. It is common in some casinos to do such a thing to prevent irregularities. When exactly did they close the account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good evening, yes this is my first withdrawal request at this casino.
My account is fully verified according to the email on May 24th, 2022, 6:32pm
Account was closed on May 24, 2022 or May 25, 2022
I emailed the casino 2 days ago and still no response and the live chat doesn't know why my account is deactivated and tells me to wait 1 day but after that 1 day nothing has changed and I have 0 information!
Automatic translation:
Public
Public
2 years ago
Hello NICOLEN,
It is sometimes common that the casino do a double check of verification, even more common when playing with a bonus balance.
As your account was closed only a few days ago, I would definitely recommend you to wait at least until the next week for the check to be finished. We will definitely intervene if there wouldn't be any update from the casino. Please let us know once they respond you, until then I will set back the timer to you.
Regards,
Nick
Public
Public
2 years ago
Translation
Now all of a sudden my email address and my username mean there is no account, this casino is a scam!
Automatic translation:
Public
Public
2 years ago
Hello NICOLEN,
Could you please forward a screenshot of what exactly is shown there when you try to login to nikolas.b@casino.guru? Did the casino respond you since then?
Regards,
Nick
Public
Public
2 years ago
Hello NICOLEN,
Could you please advise if you have sent the e-mail to the above mentioned e-mail address as I haven't receive anything from your e-mail used here? Or did you use a different one to send it?
