The player from Italy had managed to withdraw 500 euros from the casino, however, after the verification process, his access to his account had been disabled. We had reached out to the player for more details regarding the verification process and the last interaction with the casino. Despite extending the response period by an additional 7 days, the player had failed to respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.
Cobra Casino - Player’s account got disabled after withdrawal.
Amount: €500
Cobra Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I withdrew 500 euros, sent my documents for verification, but they disabled my account, and now I can't access the site anymore. Cobra Casino, you despicable thieves
Automatic translation:
Public
Public
6 months ago
Hello Ama76,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
