Cobber Casino - Player’s account has been closed unexpectedly.

I have been playing at Cobber for a long time, deposit regularly

and up until today i have had no problems. This week as usual i have deposited multiple times but havent managed to win anything... i didnt mind too much as saturday i receive my cashback, or so i thought.

Today I received an email saying "We regret to inform you that we are not allowed to accept players from Cyprus anymore, that is why your account was closed"

No warning at all and 24hrs before my cashback is due!

I contacted support and the answer was very simple... "Unfortuntely, you can't play in our casino anymore"... thats it, casino wins, i lose!

Hello ukedem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobber Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you already receive the cashback or was just waiting for it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Yes, my account has been fully verified since i first became a member some time last year.

I didnt receive the cashback because cobber cashback is issued on saturdays and they closed my account today.

I last spoke to the Casino this morning when i noticed that my account had suddenly been closed because of 'new country restrictions' and after questioning why it had been done without any prior warning and 24hrs before i was expecting my 20% cashback for this weeks deposits, the answer i received was "unfortunately you cant play in our casino any more", as you can see from the screenshot i uploaded.

Dear ukedem,

Please note that decisions regarding country restrictions are not always under the casino's control. If you had a real money balance in your account, the casino would be obligated to pay it out. However, since you were only waiting for cashback, there is unfortunately little that can be done in this case. Bonuses are granted at the discretion of the casino, and they reserve the right to withhold them from any player at any time.

Even if you had received the cashback, it would not be possible to wager it now, as your country has become restricted. I'm sorry to say that we are unlikely to be of further assistance in this matter, as we cannot compel the casino to act against their policies or issue a bonus, which is ultimately their decision.

Please let us know if there is anything else we can assist you with.

Kind regards,

Nick

Dear ukedem,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.