The player from Poland faces issues withdrawing funds as Vulkanbet accuses him of creating multiple accounts, which he denies. Despite completing the KYC procedure and having only one account, he finds communication efforts futile as the casino claims their decision is irreversible.
Club Vulkan Casino - Player's withdrawal is delayed due to account accusation.
Amount: €2,000
Club Vulkan Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 19h 50m 17s
Case summary
yesterday
Public
Public
2 days ago
Good morning,
Vulkanbet accused me of creating multiple accounts. This is not true. I went through the entire KYC procedure. I could place bets. The problem only occurred when I tried to withdraw funds.
this is my only account. I went through the entire KYC procedure.
All attempts to contact us via chat are pointless. They believe the decision is irreversible.
Please help.
Public
Public
2 days ago
Hello Basior,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Vulkan Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you have any accounts in the past in this casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
