Club Player Casino - Player's withdrawal has been delayed.

the casino will not deposit to my bank account, what do I do ? I don’t have anything else

Dear 8pt64ygmxh, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understand correctly that this complaint Is about delayed payment.

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

hi

thank you for reopening this complaint. Put the request in6/18/24 , 532.00 usd , I’m still trying to get a ful verification. I submitted 6-7 times proper id but always something wrong with them . I’ve managed to get thru that & now club player doesn’t " do business with my bank " so they won’t deposit the funds , in my bank account. I have an established bank account & have received other withdrawals from other casinos with out issue. I’m supposed to get a new bank & that’s just not going to happen. I appreciate your help with this.

Thank you for your reply, 8pt64ygmxh. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Is there any alternative withdrawal method that would be suitable for you?
• Do I understand correctly that your account has not been verified yet?

Thank you.

Hi

yes I have been verified. I have an alternate bank I can use , it’s cash app and I’ve been told that won’t quirk either . I will get bitcoin if needed. Thank you for your continued help

katen

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I will get you the transcript of the chat session that took place with the casino myself. Thanks for your help.

mn

Unfortunately, I have not received any emails from you yet. Could you please forward everything to me so we can proceed with this complaint?

Dear 8pt64ygmxh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.