Click96 Casino - Player's deposit is delayed.

I made a deposit of 10$ in their given account number through pay id but my deposit is rejected stating that they didn’t receive my money. When I did an enquiry with my bank my money is already received by the account holder of the company. Later they are saying that the person who has received my money is not in their bank.

Dear 15031986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Where did you get the bank account information for the deposit? Was it automatically assigned during the deposit process?
• Could you share your communication with the bank?
• Could you please share your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear 15031986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.