The player from Germany had her winnings from Deposit bonus capped. After a closer examination, we ended up rejecting this complaint as unjustified.
Classy Slots Casino - Player’s winnings have been reduced.
Amount: €300
Classy Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Classy Slots Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
More warning than complaint! After winning with bonus money, not € 800 but only € 500 were paid out in retrospect (bonus conditions) - annoying but not to be changed. But even if you play without bonus money, according to the casino's statement, the maximum amount that is paid out is 20 of the stake. So if I were to actually win a jackpot with a stake of € 100, it would not be paid out! -
Automatic translation:
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3 years ago
Dear Birgitt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.classyslots.com/bonus-terms-conditions/?lang=en:
"Player’s use of any real money bonuses will be audited against the terms and conditions of the casino to ensure fair gaming and proper use of bonuses which includes but not limited to irregular play and betting rules. Real cash bonus is not cashable and must be wagered before any withdrawal request can be made. The maximum cashout is x10 of the real cash bonus received and any excess amount will be removed upon approval of the withdrawal request."
Could you please confirm that your last deposit was €50?
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Translation
Hello,
yes I deposited € 50. But for me it's less about playing with the bonus - but that's how the rules are annoying. But what borders on fraud in my opinion is the fact that even if you gamble away your deposited money without making use of it, the profits are massively limited. So if a player is really lucky enough to win a jackpot with € 50 or € 100 paid in real money without a bonus - it will not be paid out. Only 20 times the amount paid is paid out as a maximum profit. In addition, the remaining money is not returned to the player's account - the remaining amount is simply deleted by the casino. Kind regards Birgitt
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3 years ago
Translation
Hello,
yes I deposited € 50. But for me it's less about playing with the bonus - but that's how the rules are annoying. But what borders on fraud in my opinion is the fact that even if you gamble away your deposited money without making use of it, the profits are massively limited. So if a player is really lucky enough to win a jackpot with € 50 or € 100 paid in real money without a bonus - it will not be paid out. Only 20 times the amount paid is paid out as a maximum profit. In addition, the remaining money is not returned to the player's account - the remaining amount is simply deleted by the casino. Kind regards Birgitt
Automatic translation:
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3 years ago
Dear Birgitt,
Are you referring to the following rule?
" In case that a player's total deposit amount is equal to or less than €200, the player will be limited to withdrawing up to x10 of the deposit in play. This rule will also be taken into account in a case where the Casinos sees that a player made additional deposits, specifically to surpass this rule."
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3 years ago
Translation
I was informed in the chat that I only ever get a maximum of 20 times my deposit as a profit. As if that weren't bad enough, the remaining winnings will be deleted from the player's account. Even if you deposit more than € 200. Whether you pay 4 x € 50, as in my case, is not taken into account.
Lg. Birgitt
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3 years ago
Dear Birgitt,
All the flaws of the Classy Slots Casino are mentioned in our review https://casino.guru/classy-slots-casino-review. Number of complaints, unfair terms and conditions, blacklist, all those factors have contributed to 0,0 rating. As you can see from all of the information in our review, Classy Slots Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
However, we accept maximum cash out rules for a bonus play therefore, I will be forced to reject your complaint as unjustified. Thank you very much for your understanding.
