HomeComplaintsClassy Slots Casino - Player is highly dissatisfied with casino experience.

Classy Slots Casino - Player is highly dissatisfied with casino experience.

Amount: €400

Classy Slots Casino
Safety Index:Very low
Submitted: 15 May 2020 | Case closed : 01 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has chosen to play his winnings rather than completing greatly complicated account verification. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Won 400 euro,sent my documents in more than once,always sent back with the same to do list which is massive compared with other casinos,Received a phone call to verify but still didn’t want to pay so I just used up my credit and will never touch CLASSy slots or there sister casinos again.If there was a minus score this casino would score it every time,if you don’t want to be payed out this is the casino for you!


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4 years ago

Dear Andrew,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Additionally, please check our recommended casinos for English players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

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Please let me know if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

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4 years ago

Dear Andrew,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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