Christchurch Casino - Player’s withdrawal has been delayed.

Christchurchcasino.com is delaying withdrawal since 17/03/2024 I have live chatted the support team and been told alot of misleading information first was payment could not go back on my card because of the bank rejecting payment, after checking with bank they do not reject payments back to cards and i would of recieved a alert from bank which i didn't recieve i was also told inpay was down and they were waiting for it to be resolved i have looked into this myself and can't find any issues regarding inpay,this withdrawal has been pending and in review for 8 days when the website clearly states 24-48 hours I am getting alot of falsified information regarding the $420 NZD withdrawal, based on my personal experience I would not recommend this casino to other players at this time as there are many false pretences as to why withdrawals take so long, my personal playing experience has been bad at this casino because of this issue which should of been resolved by now

Dear Paula1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am fully verified at the casino KYC checks are done before playing at christchurchcasino.com

I have tried contacting casino again 26/03/2024 for update on this with no luck still getting told there are issues they are trying to resolve and allow more time

Hi still no luck with the casino, I was told again there inpay is down and they will contact me by email when it's resolved, it has been over 2 weeks now

Dear Paula1979,

Have you received your withdrawal from the casino yet?

Hi Kristina,

No I haven't I have contacted the casino via live chat support a number of times and been told the I have to wait to hear by email from the appropriate team as they have issues with inpay

Thank you for your reply, Paula1979. Have you made any successful withdrawals before? Could you please advise if you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, did you accumulate your winnings with or without an active bonus?

Hi Kristina, This is my first withdrawal I have had with this casino. I have added screenshot of the pending withdrawal from christchurchcasino,s website on my profile, No the winnings were not part of any bonus. Thank you for your help regarding this issue

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Paula1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.