The player from the United Kingdom had requested a withdrawal but did not receive his winnings, which led him to file a complaint. The Complaints Team had advised him that withdrawals often took time to process, potentially due to KYC verification or a high volume of withdrawal requests. They had recommended patience and cooperation with the casino. Subsequently, the player informed the team that he had received his funds, and the issue was successfully resolved. The complaint was then marked as 'resolved' in the system by the Complaints Team.
Chipstars Casino - Player’s withdrawal has been delayed.
Amount: £236
Chipstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
hi. I created an account here and went on live chat and was told once verified that the withdrawal would be paid in 2-3 hours but sometimes can last up to 24 hours. Upon chasing this with them they are not saying that there’s a problem and it won’t be until tomorrow but can’t promise anything. I have read some reviews on here and it appears they have a history of delayed payments. What do you suggest I do? Contact the licensing operator?
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6 months ago
Dear mitchhalley,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Dear mitchhalley,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
