The player from the United Kingdom had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him that it was quite usual for withdrawals to take a couple of days or even weeks to get fully processed, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to be patient and cooperate fully with the casino. The player later confirmed that he had received his payment and acknowledged his need for patience. The issue was then marked as 'resolved' by the Complaints Team.
Chipstars Casino - Player’s withdrawal has been delayed.
Amount: £2,000
Chipstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Hi My withdrawal has been delayed again. Been told it is through bank issues on chipstars side.Now been told payment maybe processed today or tomorrow time will tell. Seems to be delayed on large amounts.Hopefully will get processed soon as seems to be a good casino site.
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1 month ago
Dear mrgazza,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Hi I would just like to inform you that the payment has now been paid.
Chipstars is a good casino which I will continue to play on . just took a bit longer than usual for this withdrawal. My fault should of had more patience.
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4 weeks ago
Dear mrgazza,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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