The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Chipstars Casino - Player’s deposit has never been credited to her account.
Amount: €25
Chipstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The money was deducted from paysafe when asked, but it did not appear on the account. I contacted support and was put off with a 24-hour waiting time. What kind of casino is that, I have never experienced anything like it.
Automatic translation:
Public
Public
2 years ago
Dear bigbig60,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
However, before you do that I would recommend that you wait for at least 1 day, as there only may be a small delay in processing.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
