Chipstars Casino - Player claims that payment has been delayed.

Lie after lie waiting for a withdrawal, which is 3000 pounds, they owe 8.5K in total. The casino is chipstars.bet. the only reason i played there is because of the 8.2 safety rating you give on your website, it should be closer to zero.

Dear Traynol,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thankyou Kristina,

Although usual for payouts to take several days, I was told by the VIP manager that my payment would be next day. I have a fully verified account, now the VIP manager is ignoring me. Ill wait 2 weeks. But don't hold much optimism. Many thanks.

Sincerely

Lee

Dear player and community,

We are most happy to confirm that this has been resolved meanwhile, every pending withdrawal was processed yesterday and we would like to apologize for taking unusually long for processing this, our service provider has encountered some technical issue which have now been resolved.

Kind regards,

Your Chipstars team.

Dear Traynol,

Have you received your withdrawal from the casino yet?

Dear Traynol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.