The player is experiencing difficulties withdrawing his funds. We rejected the complaint because the player confirmed there are currently not active withdrawals on his account.
And $800 a $500 a $300 and a $165 withdrawal all was never delivered to me despite restarting my phone and putting in proper 2FA
Dear samsp1118771,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal. Could you elaborate on the problem more so we might assist you? Please explain whether these were your first withdrawal requests in the casino. Is your account verified? Could you explain when exactly you requested withdrawals from the casino and what is the status of these transactions?
Thank you in advance for your reply.
Best regards,
Tomas
the casino has now put my account on hold I repeatedly encountered this issue several times when trying to withdraw winnings
Dear samsp1118771,
I would like to ask you to respond to my questions if we are to help you.
Did the casino explain why they put your account on hold and why your withdrawals were delayed? Have you managed to withdraw from the casino previously? Is your account verified? What is the current balance on your casino account?
I'll look forward to your reply.
Yes it’s verified for $50,000 a day I have done a couple usdt with drawls I deserve A functionality sound online platform. Chips ain’t it. So many missing withdrawals! No sir they did not seem upset I brought up my several missing withdrawals.
When someone who deposited hard earned currency hits withdrawal after they win to me that’s it. No excuses no keeping me
in the game just pay up sucker.(chips) 0x65570be582886677c804938AFac5a1594271730D
Delayed is not correct players withdrawals are untenable at that casino it’s banditry
Look the first $800 I could not take out it’s like a convenient glitch …after I won off my own money
Dear samsp1118771,
I am sorry but could you explain what problem you need our help with? Do you have any outstanding withdrawals that are delayed? Could you explain what is the status of the 800, 500, 300, and 165 $ withdrawal requests?
They couldn’t be withdrawn for unknown reasons and played down in an unfair manner
Hello samsp1118771,
Please understand the player is ultimately responsible for his account, his balance, and all bets taking place. If you lost your funds in regular gameplay, we would consider such losses as fair.
Could you advise if you are currently struggling with any pending withdrawals?
I'll await your reply.
Thanks for your confirmation, samsp1118771
Once again, I am sorry for your delayed withdrawals.
Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Since there is no pending withdrawal you require our assistance with, the complaint will now be rejected. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Tomas
Casino.Guru