Chips.gg Casino - Player's withdrawal is delayed due to account review.

Hello, feel free to ask any question. Im gonna explain my problem with this "casino"

I did my first deposit 28 OCTOBER , and did many others deposits, that i ended losing.The total amount i deposited was more than 90 LTC.

Currently i have a balance of 80 LTC, day 14 NOVEMBER i tried to do one withdraw but the option was disabled, and in chat they are saying that my account is under review until now.......

My account is on a negative P/L, and they seem to dont want to enable withdraw for me even with that, im fully verified KYC and wouldnt mind to send aditional verifications but they didnt even ask. Just everytime i open a chat they say my acc is under review.

Feel free to ask anything, english isnt my main language so i could not be accurate describing my problem.

Anyways, this complaint is my last hope, because for me they are mocking me and clearly dont have any intention to pay me(near 3 weeks under review my account THAT is negative....cmon)

Dear ridoy8616,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chips.gg Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are you able to deposit and play?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Im able to deposit and play

Sports betting in majority, but also some slots

No, i never used a bonus

I sent the screen to your mail.

Thanks

Thank you for your reply, ridoy8616.

I checked the communication between you and the casino and concluded the issue is sports-betting related.

As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Why can you mention the casino to give answers here? i checked other posts where users used sportsbook and casinoguru asked explanations to them? also whats the problem between sportsbetting and casino? its pretty obvious as you saw in the screenshots that they avoiding to pay

Thanks for your reply. The issue seems to be related to your sports-betting activity and it's being investigated for more than 2 weeks by the casino.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I'll send you resources that might be useful for you