Chilli Spins Casino - Player’s withdrawal has been delayed.

Attempted to withdraw funds over 2 weeks ago, site demanded a picture of my card but I lost it that weekend so I had to get proof from my bank that I owned the card! Which I did and sent them but heard nothing since ! The site told me to make another deposit with my new card which I did and won £40 so I attempted to withdraw that where there shouldn’t have been an issue as I uploaded all KyC documents 6 days ago and still not even had that £40! Customer service promise an answer within 48 hours working 2 days but never do I have to chase and chase! Why will they not pay me out! Awful service getting ready to report to my bank as fraud if I don’t get any answers soon

Dear Philip,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process, which can take some time.

Could you, please, confirm that this was your first attempt for a withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Philip,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

well You lot are a waste of time also then just close this down obviously you’re in their pockets also bye Felicia

Philip, I don't understand what makes you think this, I wanted to help you, and to do that I needed more information about your case to fully understand what happened (which you clearly didn't provide and immediately jumped to a conclusion).

I am rejecting your complaint based on your request.