Chilli Reels Casino - The player's unable to withdraw.

I’m struggling too withdraw any funds they keep rejecting my withdrawals. Feel like I’m getting scammed. I’ve uploaded all documents and tried withdrawing to my Mastercard as you can’t withdraw too visa and they just keep saying there’s a technical issue.

Hello Karl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chilli Reels Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Did the casino confirm that your account is verified or it is still just pending? Did you use any bonus to accumulate your current balance?

Please note that we usually recommend to wait at least 14 days for the money to arrive after finishing the verification.

Looking forward to your answer.

Regards,

Nick

this is my first withdrawl on the casino. The casino has confirmed that my account has been verified and I didn’t use any bonuses. I have tried to withdraw again using bitcoin as they kept saying there was a technical issue with Mastercard.

thanks

karl

Hello Karl,

Did the casino process the bitcoin withdrawal or is it still pending? As first withdrawals may take up to 1-2 weeks, please let us know once it arrives.

Dear Karl,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.