Chilli Reels Casino - Player's struggling to request a withdrawal.

I have now supplied 6 different cards they have asked me to as they say they are having issues at issuing Withdrawals to the card ,I have spoken to bank no issue , and 10 times in 6weeks not payed also but they had previously payed Withdrawals no issues, I have 3 screen shots which will not down load

Dear Vincent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Could you please advise when exactly you made your last successful withdrawal? Have you considered using an alternative withdrawal method?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, I have sent you a copy of last transaction, and they gave me a list cards on the first refusal after the last withdrawal to say there was a problem with withdrawals but as you can see I managed a deposit with the said card, I spoke to my bank and the said no issues to pay me whatever, I got told to use another card from their list so I made to open another account and thus didn't work and 3 more with the same issues this is why you can see so many withdrawals requests then not approved. They said Britcoins and I was not able to open an account in the uk that would take withdrawal from gaming site , so I have given them every card they asked for .I have 27 emails asking them why and never got a straight answer as to why, they tell you to use certain cards , they don't realise Virgin Money own Yorkshire Bank and Clydesdale Bank and you can't get account for them I tried to explain it to them as Virgin Money cards actually say the card producers are Clydesdale Bank, hope this is understandable

Regards

Vincent L***

Thank you for your reply, Vincent. Unfortunately, I haven't found any emails from you. Would you be so kind and forward it again? My email address is kristina.s@casino.guru.

Thank you very much Vincent for your email. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Vincent,

I am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Chilli Reels Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Chilli Reels Casino Team,

Could you please clarify the player's situation in more detail? What is your suggestion for solving his issue?

Thank you in advance for providing the information.

We would like to ask Chilli Reels Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Vincent,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru