The player from Russia faced a delayed withdrawal for several weeks, with the casino citing issues with their payment provider. Despite assurances that there were no restrictions on the account, the support team was unresponsive and provided generic responses. The player contacted the casino support again and mentioned the complaint filed on the Complaints Team's website. The casino promptly resolved the issue and processed the withdrawal. The complaint was marked as resolved by the Complaints Team.
ChillBet Casino - Player’s withdrawal has been delayed.
Amount: $322
ChillBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
ChillBet Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Hello. The casino has not been processing my withdrawal for several weeks now. They keep citing issues with their payment provider. I have asked, "Are there any restrictions on my account?" and was told that there are no restrictions.
They are simply delaying my payout. Please take action and assist me in this situation.
The casino's support team is ignoring me and responding with generic templates. They once said they would reply to my email, but that never happened. They continue to ignore my inquiries.
Automatic translation:
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5 months ago
Hello dudantik,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ChilliBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
- I didn't fully verify the account. No such request was received from support
- Didn't use any bonuses. Only with real money
- A few days ago. Below verbatim
- "What is the time frame for solving the problem?"
- "We apologize for any inconvenience this may cause, but the third-party payment processors we work with are currently experiencing technical issues. We are trying to solve this problem as quickly as possible and improve the quality of service. With love, your ChillBet"
Automatic translation:
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5 months ago
Translation
Hello. I contacted the casino support and said that I left a complaint on your website. They immediately fussed and gave me money. Please mark the complaint as resolved
Automatic translation:
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5 months ago
Dear dudantik,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
