Cherry Fiesta Casino - The player's withdrawal is delayed.

I spoke to them today on chat they ate a joke saying it is my problem

Dear Elizabeth,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cherry Fiesta Casino. Allow me to ask you a few more question before we would even try to contact the casino.

Is this your first ever withdrawal request in the casino? Are you verified in the casino? Did you use any bonus money to accumulate your current balance?

Please note that if it your first request, we always recommend to everyone to wait at least 14 days for the payment to arrive as the casino has to go though different verifications before the money could be sent.

Looking forward to your answer.

Regards,

Nick

This is my first withdrawal account is verified. I did complete verification they then stated it wasn't complete resubmitted and verified. I requested withdrawal on 11th September it was completed 7th October apparently

I used bonus and cash and met the wager requirements

Thanks for your support

I fully understand your frustration, Elizabeth. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you

Good morning,FYI I still have not received my withdrawal. Anthony the only representative on chat has gone from its been sent via bacs too they will let you know its ready.

He states contact email support and I have sent numerous emails to them and finance and not one response!

Please can you intervene it is now 38 days since my withdrawal request and I need this money.

I appreciate your help

Best wishes

E K Healey

Dear Elizabeth, I will now transfer your complaint to my collegue Martin who will be assisting you from now on.

Wish you best luck and I hope we will be able to help you.

Regards,

Nick

Thanks

Hi can you please advise re next steps?

Thanks

Elizabeth Healey

Hello Elizabeth,

From now on, I will take care of your complaint. I would like to invite representatives of Cherry Fiesta Casino into this complaint in order to help us resolving the issue.

What if they don't respond

Pl advise have Vherry fiesta responded?

Hello Elizabeth!

Unfortunately, so far my efforts to contact this casino and bring their attention to this complaint were not successful.

So what happens now surely I have rights

Please advise what happens now

Hello Elizabeth!

We'd like to give one more chance for the casino representatives to reply into this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating and further lowering it's already bad reputation on our website.

Hello Elizabeth!

Despite our best efforts we were not able to receive any response from the casino whatsoever, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will further influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.