Cheeky Bingo Casino - The player's experiencing an unknown issue.

This site has a major issue with telling the truth and customer service. And is failing with its responsibilities.

Complaints process no existent. And promotions are not transparent and they blatantly refuse to say if a specific draw has taken place and who are the winners. Furthermore they told me I had only wagered £3.80 infact its was £464 equalling atleast 46 entries. Their website falls below UK and Gibraltar legal standards in my opinion.

Hello Donna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cheeky Bingo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please elaborate the wagering issue as it is currently not clear at all what is the problem with it. Did you play with any bonus money? Is your account verified?

Looking forward to your answer.

Regards,

Nick

I believe its electronically verified. I have submitted documents they asked for too.

My issue is customer service mainly...they make things up. There's no transparency on their site regarding RTPs and RNG audits it's virtually impossible to find your history I mean it's there but spin by spin ten results to a page and super slow loading. Also transparency regarding promotions. I was told I had not met wagering on this 250 k promotion and in fact I did by far. It was a prize draw and I keep getting told different things about when it was drawn and transparency about winners. Also almost all slots and iv tried many on their site will not give you a feature at all or after 2 to 3hundred spins. If you look on trust pilot alone everything I say about promotions spins and bingo is echoed with all their brands. It's unbelievable and they use tricks. They make a promotion available, you deposit and wager. Then it vanishes and the honus of proof is on the player and the customer service blatantly lie or just aren't competent.. .I DONT EXPECT TO WIN or GET RICH. It'd mean to be fun and atleast a little but competitive but definitely fair and transparent and I know they're regulated but there's no information about their rng anywhere or winners. And I know it's chance and don't religiously follow RTPs but so many people are saying the same experience and customers questions are not answered. Entain is so big but since they use lr bought their own software it's crooked in my opinion. I have examples of 3 different topics and occasions where 3 colleagues told me different things about each on. It's theft they take your deposit you wager then they lie unless you're a super sleuth.

Hello Donna,

I'm sorry to hear about that negative experience. However we are able to act only in case we have proof of something unfair ongoing and our hands are tied without it. We haven't even received any complaint to this specific casino before so we can't even tell if more people is experiencing the same issues as you.

If you are dissatisfied with the casino I can only recommend to find a different one before a bigger issue would occur in this one. Try to browse our top recommended casinos here: https://casino.guru/top-online-casinos#tab=RECOMMENDED

If you want to keep playing in Cheeky Bingo anyway and would like to make moves against the issues you listed, you can try to contact the licensing authorities of the casino.

Is there anything else we can assist you with?

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.