ChalkWins Casino - Player’s refund is delayed.

Hi.

so I did demand a refund cus off a self exclusion crossbrand breach.

i did self exclude myself on rise of bets.

after this i was able to open a account in a other casino with the same head company lcs limited named chalkwins.com

i did receive i awnser. That the amount I did deposit would be refunded 1075 euro.

after asking for a comfirmation i was told that the money transfer was completed on their site 27-09-2024z

after a few day i got a message that there was been made a mistake and that the money was scheduled to be payed this morning 30-09-2024

so I did ask a confirmation this afternoon. And I received a message that the money was not been transferred Bescaus case was still being reviewed.

what kind of tricks are you playing as a company.

can casino guru plz help me out here ?

Dear Amnesys,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise why you requested self-exclusion?
• When exactly did you self-exclude from the Rise of Bets Casino?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have send you the full conversation through mail.

toghether with the reasons.

the casino is hard to communicate with since the support is only online for 1 hours a day it seems.

Thank you for your reply, Amnesys. Please note that the investigation and processing of refunds can sometimes take longer than expected. Customer support may not always have the most accurate or up-to-date information regarding these matters, and it can occasionally take a few weeks to complete such a refund. You submitted this complaint after only a few (not even business) days, which may be premature. At this stage, it doesn't appear that the casino is intentionally avoiding the refund of your deposits and they honestly just need some additional time.

Therefore, I recommend that you wait for a few more days so that the casino has enough time to investigate and issue your refund. I will leave this complaint open and if there is no development, we will intervene. Please, keep me updated via this thread.

Thank you for your patience and understanding.

I just got the money. From chalkwins.

now I am asking for a refund on there sister site also but they do no agree offcourse.

its the same reason…

Dear Amnesys,

Unfortunately, we cannot work on complaints about two different casinos in one thread. Therefore, I kindly ask you to submit a new complaint and we will review it as soon as possible.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru