ChachaBet Casino - Player's withdrawals are repeatedly canceled by the casino.

An untrustworthy gambling operator that refuses to pay out winnings. I am still waiting to receive my €820.

I made a total of 16 deposits without using any bonuses.

• Date: 2024-12-02

First attempt to withdraw €400. After 48 hours of pending status, the money was returned to my gaming account. Chachabet blamed a "technical error."

• Date: 2024-12-04

Second attempt to withdraw €400. The next day, the withdrawal was confirmed, but the money never reached my bank account. I contacted live chat daily to inquire about the payment, and they repeatedly told me the money was "on its way."

• Date: 2024-12-13

The €400 was returned to my gaming account again. Chachabet claimed that my bank had blocked the transaction. I contacted my bank, and they confirmed that they neither received nor declined any payment. In other words, Chachabet lied—the funds were never sent for withdrawal.

I continued playing on Chachabet and won more money.

• Date: 2024-12-14

Third attempt to withdraw €820. The withdrawal was confirmed two days later, but I still have not received the funds in my bank account.

During this time, I’ve been in daily contact with live chat and sent multiple emails to their finance department.

• Date: 2024-12-20

Once again, I was told by live chat that my bank had blocked the refund. I contacted my bank again, and they denied rejecting the amount. Banks rarely block refunds to the same card used for deposits.

• Date: 2024-12-28

Still no sign of the €820 in either my gaming account or my bank account.

Chachabet has not responded to my emails for eight days now.

I suspect that Chachabet confirms withdrawals but never actually sends the money for payment.

Chachabet offers a great gaming platform, but unfortunately, they seem to be an untrustworthy gambling operator. I fear I may lose my €820.

Dear fehmialtunkaya,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

1. Could you please specify if you passed the full KYC verification?
2. How many payment methods have you used to deposit money into this casino?
3. Have you tried choosing a different payment method for your withdrawal?
4. How many payment methods are available for withdrawals in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Veronika!

I am very grateful for your help.

Here you will find answers to your questions.

1. There is no KYC verification at Chachabet. Chachabet has never asked for documents or verification.

2. There was only one payment method for players in Sweden and that was with a bank card. I have made a total of 16 deposits with the same payment method, that is, with my bank card, Mastercard, the same card all the time.

3.Yes, I tried other methods. There are only withdrawals via Mastercard or Visa for players in Sweden, all other withdrawal methods are locked for players in Sweden.

4. There is only Visa or Mastercard available for players in Sweden

Best regards