The player from Argentina had his account blocked without any provided explanation. The player can't access his money since the support didn't respond. The complaint was closed as the player resolved the issue with the casino.
Celu Apuestas Casino - Player's account is blocked with funds inside.
Amount: $4,000 ARS
Celu Apuestas Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Celu Apuestas Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good evening, my account has been blocked and my cashier has not answered the phone again, leaving my money stuck in that account without access
Automatic translation:
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1 year ago
Hello nicolasbarrios0924,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Celu Apuestas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much real money balance was on your account when it got blocked? What did the casino respond to you when you contacted them regarding your issue?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Dear nicolasbarrios0924,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Good morning, the problem has been solved, thank you very much for your attention!
Automatic translation:
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1 year ago
Dear nicolasbarrios0924,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
