The player struggles to close his account as the casino ignores his self exclusion request. The complaint was closed as the player stopped responding.
Celsius Casino - The player struggles to close his account.
Amount: €1,000
Celsius Casino
Safety Index:Above averageSafety Index
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6.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, for several months now I have been forced to have an active account at this casino which has never made sure to process my requests for self-exclusion due to gambling problems.
I saw that I was not the only one having this problem.
The solution of logging out of the site to be banned the next time you log in does not work, I also deleted my browsing data included cookie from the site and still the same I can always log in, all the other casinos on which I asked to exclude myself.
Can you please help me to exclude myself from this site and compensate me for some of my losses.
Thanks in advance !
Automatic translation:
Public
Public
2 years ago
Hello alexdarshin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Celsius Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When was the first time you requested a self exclusion in the casino? Did you ever mention gambling issues or addiction to the casino in your requests? How much did you deposit in total since the first request?
Looking forward to your answer.
Regards,
Nick
