CBet Casino - The player's missing balance was not credited by the casino.

Dear fellow players!

I am extremely distraught. Around June this year, I opened my account on Cbet for sports betting. Everything was fine, I loved the site... Until at the end of August/beginning of September I couldn't log in because the site was undergoing maintenance. At first I didn't attach much importance to it. It was strange that no information was released about this anyway. This whole migration took a few days and then came the worst part. I couldn't access my account. Several messages were exchanged at Supportal before I was finally able to log in. Unfortunately, instead of the 540 EU on my account, I only have 200. I wrote to support again, to which they wrote that they understand the problem and see in the system that there was an error, but they assured me that they would forward my case to their appropriate department and that all the money would be returned from the old account to the new one. After that I calmed down and waited. After a few days, an email came saying that they had done the transfer and apologized. However, nothing actually happened, I still have 200 eu in my account. Since then they have not responded to any emails. Therefore, unfortunately, I understand that they stole 300+ euros from me, but as I read, I still did well. Some have lost thousands of euros. Who can I contact? They must be discontinued. In today's difficult world, no one can afford to have any amount of money taken from them without right.

Hello zoltanb87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did the migration happen? Since when is the balance missing from your account? Do you have any evidence that you had a different balance before the migration? When was the last time you spoke to the casino?

Looking forward to your answer.

Regards,

Nick

Hello Nick!

Thank you for your instant reply and help. The migration started on early of September. Im not remember exactly, but the last time when I could login and made sport bet was on the end of the 35th week. My balance is missing when I was been able to log in to the new platform. If course I haven't got any evidence, if I would have I think I don't have a problem. Which player is making screenshots of the balance... I mean after this time I will do it but I did not think of it. I'm sending to all of their email addresses my complain every day. I believe that they will solve it because I'm not the one who is in this situation. I mean Ive read on other forums about other players who is has the same problem.

Dear Nick! I don't know why but something positive happened... On 4th of October Ive got to my account +104 euro by the Admin. I don't know how they count this amount but I was sending them that I'm not satisfied because more money missing from my balance. I wrote down to them my last bet on the old platform. Because I had somewhere around 500euro + some pending bets what has been won. So it is for sure I would have around 540. Now there is 313 so near 200 already is missing.

Hello zoltanb87,

Can you please forward all the communication between you and the casino since the migration happen before we would get in touch with them? Please send it to nikolas.b@casino.guru.

Dear zoltanb87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello zoltanb87,

The automatic extension happens if there is no new answer directly in the complaint.

I would like to ask Cbet Casino to join us and help us resolve the player's issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Dear Players and Members!

I would like to inform you that since my last post I was been able to withdraw my funds via bank transfer. So have done it because I haven't seen any steps to solve my problem. The bottom line is that they damaged me by more than 200 euros. Im not offering to anybody Cbet casinos, that is a scam! I don't care if nobody believe me because I know what happened. My story is real. I'm making screenshot of my accounts every day.

The complaint will be now closed as unresolved as the casino did not respond to us. The casino may reopen the complain anytime if they wish to resolve the issue.

Best regards,

Nick