CBet Casino - Player's withdrawal was blocked due to incomplete wagering requirements.

It won't let me withdraw my money; it tells me to keep betting a certain amount before I can make the withdrawal, please see the attached photo

When I talk to the support, they say it's a security measure by the casino, etc., etc. They say that I should bet the amount I deposited, which I've already done a long time ago; what they're asking me to bet now is way more than what I had initially deposited.

After my conversation with the support, I decided to bet more to lower my balance, which didn't happen. Despite betting a lot, my situation hasn't improved. I don't know what to do anymore; I feel like I've been conned, and I urgently need the money.

I'm attaching my account movements

Please, I need assistance

Dear jpbonfanti99,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Unfortunately, some casinos require players to wager the real money deposit. This is one of the standard AML (anti-money laundering) rules. All licensed casinos find this necessary, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

„4.2 You agree that we will have the right to withhold any withdrawals, in the event we believe or suspect that you may be engaging in or have engaged in fraudulent, collusive, unlawful, or improper activity, or if we are concerned about the operation of that player account or the withdrawal request. In such cases, we may commence and/or be involved in and/or assist any investigation into such circumstances, and you agree to assist and cooperate with any such investigation. As a progressive mean to control money laundering and terrorism financing we have also implemented a wager x1 on all deposits before they can be subject to a withdrawal request on your part."

Could you please clarify how much money you deposited and wagered? Furthermore, I have not found any documents or screenshots attached to this complaint. Please forward all the necessary information to kristina.s@casino.guru. Alternatively, you can post it here. 

Looking forward to hearing from you.

Best regards,

Kristina

Dear jpbonfanti99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.