CBet Casino - Player’s experiencing difficulties withdrawing his winnings.

Aspetto un prelievo che è in corso dal 21 febbraio. Per perdere tempo mi hanno richiesto addirittura un estratto conto dal giorno in cui ho effettuato la richiesta di prelievo ad oggi ma nonostante ciò non ho ricevuto nessuna risposta dal dipartimento finanziario che sembra non esistere. L'assistenza non fa altro che mandare messaggi copia e incolla dal 21 febbraio e chiedere scusa per la situazione. Il mio account è stato già verificato prima di iniziare a giocare. Potete darmi una mano?

Dear Maurizio97,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

La verifica dell'account è stata effettuata come da foto inviata, il prelievo risulta in corso da 9 giorni ormai è non viene approvato quando i termini e le condizioni parlavano di massimo due giorni per l'elaborazione Comunque sia attenderò i 14 giorni e vi scriverò nuovamente grazie

Based on the forwarded screenshots (see below) your account has been successfully verified and withdrawal was requested on the 23rd of Feb.

I fully understand your frustration, Maurizio97. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Vabene grazie

Vabene attendiamo allora grazie

Thank you, Maurizio97, for your patience. I will check back with you on Wednesday.

Ci sentiamo mercoledì allora

Hello Maurizio97,

Have there been any developments since our last conversation?

Forse ho risposto ad un altro post sono stato pagato venerdì sera grazie

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maurizio97, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru