The player from Italy has requested withdrawal one week ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
CBet Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €1,400
CBet Casino
Safety Index:Very lowSafety Index
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3.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I am expecting a withdrawal which has been ongoing since February 21st. To waste time they even asked me for an account statement from the day I made the withdrawal request to today but despite this I have not received any response from the financial department that does not seem to exist. Support has been sending copy and paste messages from February 21st and apologize for the situation. My account was already verified before I started playing. Can you give me a hand?
Automatic translation:
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2 years ago
Dear Maurizio97,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
The verification of the account was carried out as per the photo sent, the withdrawal has been in progress for 9 days and is now not approved when the terms and conditions spoke of a maximum of two days for processing. thanks again
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2 years ago
Based on the forwarded screenshots (see below) your account has been successfully verified and withdrawal was requested on the 23rd of Feb.
I fully understand your frustration, Maurizio97. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Thank you, Maurizio97, for your patience. I will check back with you on Wednesday.
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2 years ago
Hello Maurizio97,
Have there been any developments since our last conversation?
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2 years ago
Translation
Maybe I replied to another post I got paid on Friday night thanks
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maurizio97, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
