The player from Chile won 1.5 million Chilean pesos but faced issues when attempting to withdraw the funds, as they were blocked for 'security reasons.' After increasing his winnings to 5.7 million pesos, the casino permanently closed his account without explanation and has not responded to his multiple emails.
CBet Casino - Player's account has been closed by the casino.
Amount: $5,700,000 CLP
CBet Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 14h 37m 17s
Case summary
yesterday
Public
Public
2 days ago
Translation
About 10 days ago, I won the maxwin on a machine, which was 1.5 million Chilean pesos (to clarify, I've been betting on Cbet for many months without any major issues). I tried to make a withdrawal, and after a few hours, the funds returned to my account and my withdrawals were blocked "for security reasons". They told me I would get a response in 72 hours. Over the next 4-5 days, I managed to turn that amount into 5.7 million, roughly $6000. Finally, after 5 days, they permanently blocked my account and sent me an email saying it was for security reasons and that I could no longer play at their casino or create new accounts. They practically treated me as a scammer and did not mention the money they took from me.
I've sent several emails since then, and they haven't responded at all. If I try to create another account to speak with customer service, they immediately block it as well.
Automatic translation:
Public
Public
yesterday
Dear jotaele22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Do I understand correctly that this was the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
