CBet Casino - Player’s account has been closed and his winnings have been confiscated.

The casino cbet.gg blocked my account and didn't pay my winnings. I deposited my money and played at the casino. This betting site is fraudulent, and I want them to pay me.

Dear yhonchara2,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino explaining why your account was blocked?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I worked for cbet.gg as an affiliate manager before, so I already had a player account there, that account was created to receive my salary but not to bet or play, I complied with the rules correctly, but after I stopped working I created a new account to play where I deposited my money, I played almost 500 times the money deposited, my player account was also 100% verified, sometimes I work for some casinos and it is normal that they pay for a player account salaries and it is also allowed to have a different account if one wants to play or bet on a sporting event, but I must clarify that the fee through which I receive my salary was already eliminated before having created the account where I deposited my money and won with it

In this comment I must also clarify that the casino has a very bad reputation throughout Latin America, there are videos with complaints that cbet.gg does not pay, and it surprises several influencers by offering work, after a while it discards them and does not pay them either, as well as They don't pay the players either, here I send a video from an Argentine influencer

https://youtu.be/IQypRAmV-1A?si=wTfTNYDl1vhoh8gB

https://youtu.be/9QaxXV1NwU0?si=SSLk6FTmVjkgCfbv

Dear yhonchara2,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.